Las Américas Vacation Packages

The food it was the same thing every day, and there was no activity for the guest at the hotel the pool and the beach is nice but need more to do at nite for guest I give the staff a full 100%

To say the least my stay at this resort was an experience! Let me start by saying the pros are the servers at the buffet & the lovely lady that cleaned my room. Vanessa, Marcos, Katherine and Jose were attentive, very friendly & made my daughter’s 12th birthday special! FOOD 4/10 we were given Sunny delight as orange juice. The passionfruit was from a water down machine. I wasn’t sure what parts of chicken I was eating. Ham questionable steak questionable and the Dominican food was not Dominican food. I was absolutely disappointed. Also having to go off the resort to eat some decent food NOW with that being said…this is not my 1st all inclusive resort; so my expectations & my experience fell extremely short! Before leaving NY i learned i would need an extra day stay at the resort due to my flight being canceled. I was told this would not be a problem. Upon check I informed Juan at the checkin desk of this; once again I was told no problem but I would have to pay the extra day stay upon checkout. The day before my checkout on the day, I was actually supposed to check out. I was automatically checked out of my room when I went to the front desk after tryingthree time to get into my room, I was then told I was checked out and had to pay a late checkout fee! There was a lot of back-and-forth until I did not pay the checkout fee. What was that back into my room after two hours no compensation I felt unheard and disregarded. I would not be returning to this resort.

Balcones del Caribe is a beautiful spot with an excellent location and easy access to the beach. The complex feels very safe, and the staff were always helpful when we needed general information. My only concerns were about the condition of the village: the back door didn’t have a proper lock, the bathroom door wasn’t closing well, and the safe box wasn’t working during our stay. Overall, it’s a lovely place with great potential—just needs a bit more attention to maintenance.

Very thing was great Very helpful staff the room was very clean i had a great time there and very close to town

The food was excellent, both at buffets and the restaurants. The staff was lively, kind and extremely. The animation staff truly went above and beyond with entertainment and enthusiasm ensuring that all members enjoyed their stay to the fullest extent.